Urgent: Unable to Cancel EE Services – Need Immediate Assistance

[kj100398]

Hi there,

I need urgent assistance regarding cancelling my EE services, as I have been unable to get through to the appropriate team despite multiple attempts.

There is no available customer service email address, and after calling 150 several times, the option for leaving services consistently directs me to a message saying the office is closed. This is not acceptable, as it effectively prevents customers from cancelling.

I have also attempted to book an appointment in-store, but there is no availability. Additionally, there are no clear or accessible options to manage or cancel services through the app or online account, unlike most other providers.

This situation is extremely frustrating and gives the impression that the process is unnecessarily difficult. I require a clear and immediate way to proceed with cancelling my services.

If anyone can provide a direct method to contact the correct department or escalate this issue, please respond as soon as possible.

I expect this matter to be addressed promptly.

Thank you.

[Mustrum]

@kj100398   EE have a handy Help page https://ee.co.uk/help/profile/leaving-ee/leaving-ee-what-you-need-to-know   but obviously calls need to be made during their open hours.

[kj100398]

Online platform basically just tells to dial 150 and that other number. There's a another of generating pin but that's not working either.

[kj100398]

Yup, I called during open hours only.

[Schockwave]

@kj100398 

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@kj100398 wrote:

Yup, I called during open hours only.

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Have you been able to contact customer service today? They should be open now.

[kj100398]

Yup, have been trying since morning, but they say on the line that the office is closed (as usual). Not only that, no one from the customer service team has even bothered to get back to me. There's not even a chat bot on the site to handle BAU queries.

Worst service ever! Can't wait for my contract to end.