Upset after speaking with EE

[Chrissie1936]

No your service is extortion your agent I spoke to on Wednesday was unhelpful customer service was terrible I wanted to leave ee I am going to contact the ombudsman, I am too upset to phone ee for fear ofspeaking to  the agent I spoke too Wednesday.?

[Peter_W · Accepted solution]

Welcome to the Community, @Chrissie1936.

Thanks for taking the time to highlight your recent, experience, too. 

We'd always want you to feel supported when reaching out to our team for help, so I'm really concerned to hear that your recent call has left you feeling this way. 

With complaints, it's only possible to raise this to the Ombudsman if it has been open for at least 8 weeks, or taken to the point of formal deadlock by our complaints team when we're unable to reach a resolution. 

I would definitely recommend getting in touch with our customer care team and asking to raise a complaint on this - they'll be able to look at getting your call fed back, and then help you move forwards with the next steps for your contract too. 

You can also find all the details you need on our complaints escalation process here:

EE Complaints Code of Practice - March 2024

Peter

[bristolian]

---

@Chrissie1936 wrote:

I spoke to on Wednesday.... I am going to contact the ombudsman, I am too upset to phone ee for fear ofspeaking to  the agent I spoke too Wednesday.?

---

Ombudsman Services only accept referrals where an open complaint is either unresolved after 8weeks or deadlocked before, you must exhaust EE's formal complaints process first.

EE have several thousand CS agents spread across the UK, the chances of speaking to the same agent across 2 calls is extremely small.