Paid for mobile coverage in Corfu and it thinks I’m in Albania

Bayley11 · ‎07-06-2026

Hi I hope someone can help me please. I paid for mobile coverage abroad before I went on holiday I was assured it would work ok . I’m at the top end of Corfu in the Mare Blue Resort and my phone thinks I’m in Albania and I have completely restricted service and I can’t even call Ee I’m very disappointed and upset that I’ve paid for a service I’m not getting.

Schockwave · ‎08-06-2026

@Bayley11 , you would need to go to settings and then click on Mobile Settings and then Network Selection and switch off automatic and you should see different networks and try choosing one of them, that is how it works on IPhone, not sure with Android, but should be something similar, I would have thought.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

XRaySpeX · ‎07-06-2026

@Bayley11 : Try selecting a Greek network manually rather than auto.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Bayley11 · ‎07-06-2026

I need more help please it won’t work I turn it off and when I go back on it’s back on automatic again

Chris_B · ‎07-06-2026

@Bayley11 What phone is it ?

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Schockwave · ‎08-06-2026

@Bayley11 , you would need to go to settings and then click on Mobile Settings and then Network Selection and switch off automatic and you should see different networks and try choosing one of them, that is how it works on IPhone, not sure with Android, but should be something similar, I would have thought.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using web based app or another phone: +44 800 079 8586 or +44 800 956 6000.