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Unable to activate my EE eSim following Phone Repair

Bitcoin
Explorer

‎08-09-2023 08:08 PM

Apple repaired my phone, which involved replacing the main board. Now I'm unable to activate my eSIM because I need to receive a text message on the same number.

The only way to contact EE help is via phone (which I don't have because of the issue). Furthermore there isn't a "Live Chat" function on the website and I don't have access to another phone.

Can someone please help? 

0 Helpful
3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎08-09-2023 08:27 PM

Hi @Bitcoin 

I believe you need to obtain another sim before you can activate an esim again. 

You can connect to live chat here:

https://ee.co.uk/contact-ee/account-billing/mobile-phone

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
Bitcoin
Explorer

‎08-09-2023 08:30 PM

Thank you.

May I suggest having a link to the chat function on the tech support part of your website please? That way it would save us (and others) lost time.

Cheers

0 Helpful
bradster
Contributor
Contributor

‎08-09-2023 11:14 PM

you will either need a physical SIM card and then covert to an ESIM or a QR code sent out or go to the store to scan That should work