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I’ve lost my phone and need new sim

Alanboy1958
Visitor

‎08-09-2023 08:28 PM

 
0 Helpful
3 REPLIES 3
XRaySpeX
EE Community Star
EE Community Star

‎08-09-2023 08:55 PM

@Alanboy1958 : You need to call CS to report the loss & they will block it & send you a replacement SIM with the same no.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
bradster
Contributor
Contributor

‎08-09-2023 11:13 PM

ring customer service and ask for a new sim to be sent as lost and they will send you a new one pre-activated 

Leanne_T
EE Community Support Team
In response to XRaySpeX

‎09-09-2023 07:01 AM

Hi @bradster 

Thanks for coming here. 

Please contact our mobile care team to report the phone as lost, by calling us on +44 7953966250, and select the option for lost and stolen as @XRaySpeX and @bradster have advised.

The team will block the phone and SIM card for you and send you a replacement SIM card with the same number. 

Please see our What should I do if my phone is lost or stolen? Help page for more details.

Leanne.