Esim deletion

delloy · ‎09-09-2023

Hi

Just a quick question. Ive confused myself really and not sure why I even did it, just curious I suppose! 🤷🏻‍♂️ I just converted my nano sim to esim on iphone 12(dunno why) but I dont need the function. If I delete the esim now will the physical sim then be useless. What I’m asking really is will it just return my phone to how it was before the esim activation or will I have to order a replacement sim? Thankyou.

Schockwave · ‎09-09-2023

@delloy , you will have to request a replacement SIM card, or if you are near an EE high street store go in there with a photo ID and you can get a replacement SIM card from there. Just to let you know, that if you request a replacement SIM card, it will come via second class post and cost £1.50, but in store, there will be no cost and done straight away.

If you still have the physical SIM card, you could try ringing customer service and see if they can activate it, not sure whether that is possible.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.

View solution in original post

Schockwave · ‎09-09-2023

@delloy , you will have to request a replacement SIM card, or if you are near an EE high street store go in there with a photo ID and you can get a replacement SIM card from there. Just to let you know, that if you request a replacement SIM card, it will come via second class post and cost £1.50, but in store, there will be no cost and done straight away.

If you still have the physical SIM card, you could try ringing customer service and see if they can activate it, not sure whether that is possible.

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.