cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Transferring your old phone number

Arci
Valued Contributor
Valued Contributor

For 2 weeks I have been calling EE asking to port my old phone number because when I try to do it via the website or application I get information that the format of my PAC is incorrect, which is not true.Considering that I moved from BT, it looks even more tragic. Could someone tell me how many calls you have to make to EE and how many weeks you have to wait for your old phone number to be transferred to EE, something that is normally done within 24 hours?

26 REPLIES 26
Susan77831
Visitor

Trying to get my old number on new sim but when I verify my ee sim and get code after this it's saying need UK number ect 

Christopher_G
EE Community Support Team

Hi @Susan77831 

Welcome to the community.

Have you tried speaking with our Mobile Care team? They have access to your account and should be able to help set up the transfer for you.

Chris

Sainirahul
Explorer

Hlo

Sainirahul
Explorer

Hlo i have my lebara contact i want to tranfer in ee sim network 

It’s all the way live
Leanne_T
EE Community Support Team

Hi there @Sainirahul 

Have you ordered an EE SIM card? 

If so, please see our Keeping your mobile phone number, Help page for more details on transferring your number 🙂

Leanne.

trial812
Established Contributor
Established Contributor

Thanks for posting this @Arci as it gives me a feeling of ‘not being alone’ when trying to start a new account with EE. 

I too have found EE not fulfilling promises at multiple times, and hours on calls and over 10 hours of chat where unfortunately I’ve felt that the people being asked to man the phones and chat lines just don’t have the tools and experience to help. Everyone opens with endless questions repeating the same stuff I’ve already told them and about how frustrating it must be instead of actually doing anything. And then finally one person helps once things escalate to managers enough. 

re your comment below - much the same here. 

—-

To sum up, the time needed by EE to change the telephone numbers was 26 days, and in the meantime I made 7 calls to EE regarding this matter. In the meantime ,I also had to pay an additional bill to BT because EE ported my number too late in the new billing month, which exposed me to additional costs that EE no longer cares about. I caught EE in a lie three times. It's just a won battle, not a war, because not all my problems with switching my account from BT to EE have been solved. There is still the matter of two accounts that EE opened for me after moving from BT to EE, but that's a different topic.

—-