Thanks for posting this @Arci as it gives me a feeling of ‘not being alone’ when trying to start a new account with EE.
I too have found EE not fulfilling promises at multiple times, and hours on calls and over 10 hours of chat where unfortunately I’ve felt that the people being asked to man the phones and chat lines just don’t have the tools and experience to help. Everyone opens with endless questions repeating the same stuff I’ve already told them and about how frustrating it must be instead of actually doing anything. And then finally one person helps once things escalate to managers enough.
re your comment below - much the same here.
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To sum up, the time needed by EE to change the telephone numbers was 26 days, and in the meantime I made 7 calls to EE regarding this matter. In the meantime ,I also had to pay an additional bill to BT because EE ported my number too late in the new billing month, which exposed me to additional costs that EE no longer cares about. I caught EE in a lie three times. It's just a won battle, not a war, because not all my problems with switching my account from BT to EE have been solved. There is still the matter of two accounts that EE opened for me after moving from BT to EE, but that's a different topic.
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