Sim card

[Chloebeau]

Hiya I just bought a new pay as you go SIM card, and I’m trying to keep my number by messaging PAC, and it is not working, do I need to top up my credit?

[Christopher_G]

Hi @Chloebeau 

Welcome to the community.

Are you trying to port your number from another network to EE, or EE to another network?

If it's EE to EE, you can't use a PAC to do that. If you speak with our Mobile Care team, they'll be able to look into transferring the number for you.

Chris

[Logan08-]

Yes 

[Leanne_T]

Hi @Logan08- 

Thanks for coming here. 

Do you have a query we can help you with? 

Leanne.