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Transferring number with PAC

Rachelcrewe
Visitor

‎01-12-2022 07:44 AM

Just transferred from BT. They have sent me the PAC and I can confirm it on their website.

When I enter that code (9 characters) into the transfer my number page, the EE site is coming up with the message 'Please make sure you enter the right code. Your PAC will look like...'

I get the same message when I try and change the number via a PC or a phone, so its not a device setting.

How do I resolve?

Thanks

1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎01-12-2022 08:18 AM

@Rachelcrewe  Give customer service s a call and they can do this for you. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.