Transferred from Smarty from physical SIM to EE eSim

[MatthewJL]

Hi there, hoping someone can help.

I switched my plan from Smarty over to EE. Smarty had a physical sim, I opted for an eSIM on EE. I used the PAK code etc. to port over my old number, scanned and installed the eSIM, and waited until I got a text confirming my number had been transferred.

That text came in an hour ago, so I shut down the iPhone, removed the old Smarty SIM, and booted it up again.

But my number on the Phone app is still the temporary EE one. Is this a bug? Is there an easy way to fix this? Thanks

[Ali_A]

Hi @MatthewJL 

Welcome to the EE and to the Community pages

Numbers can transfer anytime between 6am and 11.59pm on day of transfer. 
The EE app can take a few hours to update after this. 

In the mean time, if your number is fully working on the EE eSIM, you can correct your iPhone number by going into Settings > Phone to update it. 

Ali

[MatthewJL]

Hi Ali, thanks for your reply. I got the the following text from 150 at 11:59am today,

“Your existing number transfer to your EE plan is now complete, please turn your device off and on again for these changes to take effect. For more information about your EE plan visit ee.co.uk/myaccount”

But it still hasn’t changed on my phone? And I tried going into Settings > Phone and updating my number there but when I tap Save nothing happens!

[Ali_A]

@MatthewJL 

When you make a call does it show your temporary EE number on the recipients phone or your transferred-number? 

Ali

[MatthewJL]

I don’t know, I tried calling my mum and she said my name came up on her iPhone as usual

[Ali_A]

@MatthewJL  

Your number has transferred over on the network. 

It may be worth waiting 24 hours before attempting to update the number in the settings. 

Ali 

[MatthewJL]

Thanks. Maybe lunch time tomorrow I should restart my iPhone, check the Settings > Phone, and try to update the number there again? I’ll reply again if it’s still not working, and if it is, I’ll mark your comment as the solution 🙂 Thanks

[Chris_B]

@MatthewJL  Turn off iMessage and FaceTime and restart the device then check your number in settings>phone if it shows correct you can switch iMessage and FaceTime back on.    

[MatthewJL]

Hasn’t fixed it unfortunately.

Should I try deleting my eSIM so that I have no SIM card installed at all, then rescanning the QR code that came in the post?

[Peter_W]

Hi again @MatthewJL, I'm disappointed to hear that this still isn't quite working as it should be. 

Are you still having the same issue where updating the number isn't saving? 

Also what number is showing for iMessage in your settings, and if you message people does this show as coming through from the correct number?

Peter