Transferring my ee sim number from a physical sim to new eSIM on ipad

[Rick10]

I have tried doing this directly but the operating system on old iPad is not compatible and I can’t upgrade it as not enough memory. I have tried logging in to me ee account but it says the number I am transferring is already linked however it says in My account unknown device. I think I need a QR code from somewhere but how do I get it?

[Christopher_G · Accepted solution]

Hi @Rick10 

Welcome to the community.

You can get a replacement eSIM through your EE App account by following the steps below on your new device:

• login to the EE app on your mobile
• choose your device
• scroll down, select Check settings
• scroll down to Device and SIM
• select Replace my SIM/eSIM
• follow the steps shown

If you're unable to do that, you can give us a call on 150 or pop into your nearest EE Store with photo ID.

Chris