E-sim not activated

[Umbrokhan]

got sim barcode from my EE app
Esim not activated.  
phone number is 00000000000.

[Chris_B]

@Umbrokhan   Just to check you are a contract customer?  eSims are not available to PAYG users.   If on contract you do have a working Sim in the device already? 

[Umbrokhan]

I have contract SIM card just want to replace with Esim. 
I have SIM card in phone but Esim not activating. 

[James_B]

Hi @Umbrokhan,

What type of phone are you using?

What happens when you try to activate your eSIM?

James

[Umbrokhan]

iPhone 13 Pro Max

says E-sim trying to activate but does nothing.

[James_B]

Hi @Umbrokhan,

Are you connected to WiFi?

James

[Umbrokhan]

Yes

[James_B]

Hi @Umbrokhan,

Please can you restart your phone and try again?

It may take a little time to setup once you start the process.

James

[Mrsmiggles12]

I am having the issue I’ve activated my e sim with you guys last night and it’s still not working also my new apple  Watch is saying no plan connected. I can’t call in to discuss

[Lesley_W]

Hi @Mrsmiggles12 

Thanks for coming to our community.

I'm sorry you are having trouble with your eSIM and watch. I appreciate you won't be able to call in off the device, but do you have another phone you could use? 

We'd really need our technical team who have account access to have a look into this. You can call them on 07953 966 150 from a non EE number. 

Lesley