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Phone calls not working

chrisw01
Investigator
Investigator

‎23-02-2025 08:27 PM

Hi, i have recently got a new phone and transferred the physical sim card over. it seems like my data and texts are working but i cant make phone calls as it says that any number i call is incorrect and it doesn’t let anyone call my number either

0 Helpful
5 REPLIES 5
Chris_B
EE Community Star
EE Community Star

‎23-02-2025 09:31 PM

@chrisw01  What phone ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
chrisw01
Investigator
Investigator
In response to Chris_B

‎24-02-2025 02:18 PM

iphone 14 - texts and data have also stopped working overnight

0 Helpful
Chris_B
EE Community Star
EE Community Star
In response to chrisw01

‎24-02-2025 02:20 PM

@chrisw01 did you receive a new SIM card with this device ?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
chrisw01
Investigator
Investigator
In response to Chris_B

‎24-02-2025 02:23 PM

no i just used the one from my last phone - an XR

0 Helpful
Peter_W
EE Community Support Team
In response to chrisw01

‎24-02-2025 04:09 PM

Thanks for confirming that for us, @chrisw01 

Welcome to the Community too 😊

If you still have your XR can you please try popping your SIM in there and see if it still works?
Also when you set up the new phone, did it mention anything about migrating your service over to an eSIM?
Peter