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Transfer watch sim to new watch

Jimmbyee66
Explorer

Afternoon all. I have just bought a Samsung 8 classic smart watch. I had a samsung 5 pro with ee sim.  Unfortunately I reset the 5pro watch and gave it to my dad without first unpairing the sim.  I want to use the existing esim with my new watch and rang ee to ask if they could do it.  I was told they don't do it and if I didn't know I should find the answers online which I didn't find very helpful.  Online im told I can do it through the ee app and go to manage devices and find old phone and remove it but I can't find this anywhere on the app.  Can anyone help please.  Thanks all

2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

@Jimmbyee66  You get the watch back from your dad and do the process correctly.   You didn’t remove the sim so it’s still has it. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.

Thank you