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Transfer old phone number

HilaryB1
Investigator
Investigator

‎28-06-2023 08:16 AM

Hi, I'm moving across from plusnet. I activated my ee sim on Friday but my plusnet number has still not moved across. How long do I have to wait?

0 Helpful
6 REPLIES 6
Alex_M
Star Contributor
Star Contributor

‎28-06-2023 08:27 AM

Hi @HilaryB1,

When did you send your PAC code to EE?

Thanks,
Alex

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HilaryB1
Investigator
Investigator
In response to Alex_M

‎28-06-2023 08:29 AM

Plusnet said they would handle everything.

HilaryB1
0 Helpful
Alex_M
Star Contributor
Star Contributor
In response to HilaryB1

‎28-06-2023 08:58 AM

Hi @HilaryB1,

I'm sure someone will correct me if I am wrong, but you should still have needed to provide the PAC code to EE in order for your number to be transferred. Could you double check the communications from Plusnet/EE?

Thanks,
Alex

 If I solved your issue, please click the solution button below!
 If you found my post useful, click the thumbs up button!
 To speak to EE, call 150 from your EE mobile or +44 800 079 8586 (freephone) or start a live chat.
Useful Links: My EE | Live Chat | Bills | Usage | Network Coverage Checker | Abroad | APN Settings | PM
0 Helpful
Alex_M
Star Contributor
Star Contributor

‎28-06-2023 08:59 AM

 I would suggest that you get in touch with the mobile care team by calling 150 from your EE mobile or 07953 966 150 from any phone to verify that they received the PAC code from plusnet.

 If I solved your issue, please click the solution button below!
 If you found my post useful, click the thumbs up button!
 To speak to EE, call 150 from your EE mobile or +44 800 079 8586 (freephone) or start a live chat.
Useful Links: My EE | Live Chat | Bills | Usage | Network Coverage Checker | Abroad | APN Settings | PM
0 Helpful
HilaryB1
Investigator
Investigator
In response to Alex_M

‎28-06-2023 09:01 AM

I spoke to plusnet on Friday and they said I didn't need to do anything.
They would do it for me
0 Helpful
Katie_B
EE Community Support Team
In response to HilaryB1

‎28-06-2023 10:55 AM

Hi @HilaryB1. 

As it has been two working days after the weekend I would recommend giving us a call so our customer care team can look into this further for you. 

Do you have a PAC code should this be required?

Katie

0 Helpful