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To be new EE customer but keeping other sim?

VugarAze
Investigator
Investigator

‎06-01-2023 11:23 PM

Hi, Is it possible To be new EE customer but keeping other sim? I want to change my libera provider to EE. But smart number want to keep

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7 REPLIES 7
XRaySpeX
EE Community Star
EE Community Star

‎06-01-2023 11:27 PM

@VugarAze : What other SIM? How many you have? With whom?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
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VugarAze
Investigator
Investigator
In response to XRaySpeX

‎06-01-2023 11:30 PM

My other sim is Lebara.
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XRaySpeX
EE Community Star
EE Community Star
In response to VugarAze

‎06-01-2023 11:36 PM

I presume you are saying you want to keep your existing no. which is currently on Lebara & is a "smart number", whatever that is.

Once you've received your SIM from EE, get your PAC from your current network & give it to EE using Fill out this quick form to transfer your number .

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
VugarAze
Investigator
Investigator
In response to XRaySpeX

‎07-01-2023 12:15 AM

So anyway I need to buy EE sim card, After fill this form? If I order EE sim online. How long taks it delivery? 

0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to VugarAze

‎07-01-2023 12:18 AM - edited ‎07-01-2023 12:19 AM

Yes, that's that what you need to do. SIMs are sent by Royal Mail 2nd Class post. You know Royal Mail!

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
VugarAze
Investigator
Investigator
In response to XRaySpeX

‎07-01-2023 09:39 AM

Good morning. How long takes to delivery sim card? How much cost for sim card and for Royal mail? Or service is free of charge?  Thank you for information.

0 Helpful
Leanne_T
EE Community Support Team
In response to VugarAze

‎07-01-2023 10:00 AM

Hi @VugarAze

The SIM card can take 2-5 working days to arrive and delivery would be free. Please see our EE Shop for pay as you go options. 

Leanne,

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