Three esim to EE physical sim

[itsbekah29]

I've recently purchased a refurbished iPhone and have transferred my number from my old phone to my new one. I was given the option to do it automatically during set up and it has essentially sent my three esim over to my new phone and the old physical sim is still in the old phone. I have ordered an EE physical sim on a sim only plan which is due to arrive this week and added my PAC code and old number in the order. Just wanted to know what the process will be to transfer from an e sim to a physical as there is currently no sim card in the new phone? 

Thank you!

[bristolian · Accepted solution]

GIven that your eSIM is not an EE one, your question is basically "how do I port into EE with a new SIM"

The answer is straightforward - when you take delivery of your new EE SIM, insert it into your phone. Your new EE SIM will have a temporary number assigned when you first receive it. If a PAC was supplied as part of the order, that will be submitted when you first activate the new SIM onto EE's network.

A port-in date will be set then, usually the following working day. This assumes activation during normal working hours - if during the evening, add an extra working day to these timescales.

[Peter_W]

Hey @itsbekah29.

Welcome to the EE Community!

Just to expand on what @bristolian has mentioned here, once the number ports to EE, your line with Three will automatically cancel.

The old eSIM may still show in your phone's settings though, so just be sure to select the physical EE SIM as the primary line, and once the transfer has complete you can delete the Three eSIM.

Peter