E-sim

MickaelRarick · ‎03-10-2025

I just started a plan and I need to know how to request an E-sim instead of receiving a physical chip at my house

Ali_A · ‎05-10-2025

Hi @MickaelRarick
Welcome to the Community.

Once you have received your physical SIM, you can order a replacement eSIM through the EE App or your online account.
Just click on Manage > Settings > Replace my SIM

Alternatively, you can call customer service where a member of the team can order a replacement eSIM code to be sent to you.
Contact Us | Help & Support - EE

Or just pop into any EE store with photo ID and the store guide can issue you an eSIM to install straight away.
EE Store Finder | How to find your nearest EE store | EE

Ali

View solution in original post

XRaySpeX · ‎03-10-2025

@MickaelRarick : You start with a pSIM & then replace it by an eSIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Home Broadband & Home Phone or Option 2 for Mobile Phone & Mobile Broadband

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

Ali_A · ‎05-10-2025

Hi @MickaelRarick
Welcome to the Community.

Once you have received your physical SIM, you can order a replacement eSIM through the EE App or your online account.
Just click on Manage > Settings > Replace my SIM

Alternatively, you can call customer service where a member of the team can order a replacement eSIM code to be sent to you.
Contact Us | Help & Support - EE

Or just pop into any EE store with photo ID and the store guide can issue you an eSIM to install straight away.
EE Store Finder | How to find your nearest EE store | EE

Ali