Switching to eve but keeping phone number

Elisestephenss
Visitor

‎20-12-2023 05:34 PM

Hi there! 
I’m switching from Tesco mobile to EE I’ve waited 24 hours to receive my PAC code. 
I am aware I need to ring EE and give my code to them to keep my old number. How long does it take for the number to go on to my new sim? 

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3 REPLIES 3
Northerner
EE Community Star
EE Community Star

‎20-12-2023 05:40 PM

Hi @Elisestephenss 

It should take 24/48 hours but currently it may take longer because of Christmas. 

Thanks 



To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.
bristolian
EE Community Star
EE Community Star

‎20-12-2023 05:45 PM

A PAC is actioned the working day after you submit it - providing this is before 5.30pm

See "how long does it take" under https://ee.co.uk/help/mobile/getting-started/keep-my-number/transfer-my-number-to-ee 

XRaySpeX
EE Community Star
EE Community Star

‎20-12-2023 06:33 PM

Once you've got your EE SIM & activated it give the PAC to EE using Fill out this quick form to transfer your number . It should port within 1 working day.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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