Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Switching from Business to Personal - cancel first?

fizzgig
Investigator
Investigator

‎03-01-2024 05:15 PM

I'm out of contract on a Small Business SIM but weighing up my options of what to do next and whether to stick with EE. 

If I request a PAC code and decide to start a Personal SIM-only deal with EE rather than a new Business deal, can I use the PAC code to keep my number and port it from EE Business to EE Personal or will the PAC code only work for porting to a different network?

0 Helpful
2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎03-01-2024 05:53 PM - edited ‎03-01-2024 05:56 PM

@fizzgig : No, you may only use PACs to port between different networks.

You would need to port your number to another network's PAYG using a PAC from EE and then in reverse port it back to EE.

But can't you just ask CS to move you to personal from business? 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
0 Helpful
bristolian
EE Community Star
EE Community Star

‎03-01-2024 06:04 PM

Moving between a personal & business account can easily be done by calling CS on 150. The new account holder will need to be credit-checked, unless you are merging with an already live billing account.

Business accounts can have personal-user plans, just not vice-versa.

0 Helpful