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Switch from Plusnet Mobile

Jez21
Investigator
Investigator

‎01-11-2023 02:34 PM - last edited on ‎01-11-2023 04:20 PM by EE Community Moderator

Hi

I requested a switch from Plusnet mobile on the 9th October. The order number was xxxxxxxxxxxx. The plan is the 5GB sim only (£6 pcm)

I completed the EE online form and sent the PAC code I had received from Plusnet and requesting to keep my existing number. I have been debited by EE on the 19th Oct for £6

I have tried to login to the EE mobile App on numerous occasions but my mobile number is not recognised, so I tried logging in to Plusnet mobile and all my calls and messages are showing  ( up to today, the 1st November).

So has my switch from Plusnet mobile to EE mobile gone through / going through?  Has my existing mobile number been ported to EE mobile.

cheers

0 Helpful
21 REPLIES 21
Jez21
Investigator
Investigator
In response to Katie_B

‎09-11-2023 07:58 AM

No, got no phone, live alone and I'm housebound
0 Helpful
Katie_B
EE Community Support Team
In response to Jez21

‎09-11-2023 08:02 AM

Thanks for getting back to me @Jez21. 

In this case, I'd recommend logging in to your EE app and chatting with our customer care team who can check your account. 

Katie

0 Helpful