Switch from Plusnet Mobile
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01-11-2023
02:34 PM
- last edited on
01-11-2023
04:20 PM
by
MikeT
Hi
I requested a switch from Plusnet mobile on the 9th October. The order number was xxxxxxxxxxxx. The plan is the 5GB sim only (£6 pcm)
I completed the EE online form and sent the PAC code I had received from Plusnet and requesting to keep my existing number. I have been debited by EE on the 19th Oct for £6
I have tried to login to the EE mobile App on numerous occasions but my mobile number is not recognised, so I tried logging in to Plusnet mobile and all my calls and messages are showing ( up to today, the 1st November).
So has my switch from Plusnet mobile to EE mobile gone through / going through? Has my existing mobile number been ported to EE mobile.
cheers
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09-11-2023 07:58 AM
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09-11-2023 08:02 AM
Thanks for getting back to me @Jez21.
In this case, I'd recommend logging in to your EE app and chatting with our customer care team who can check your account.
Katie

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