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Switch from Plusnet Mobile

Jez21
Investigator
Investigator

‎01-11-2023 02:34 PM - last edited on ‎01-11-2023 04:20 PM by EE Community Moderator

Hi

I requested a switch from Plusnet mobile on the 9th October. The order number was xxxxxxxxxxxx. The plan is the 5GB sim only (£6 pcm)

I completed the EE online form and sent the PAC code I had received from Plusnet and requesting to keep my existing number. I have been debited by EE on the 19th Oct for £6

I have tried to login to the EE mobile App on numerous occasions but my mobile number is not recognised, so I tried logging in to Plusnet mobile and all my calls and messages are showing  ( up to today, the 1st November).

So has my switch from Plusnet mobile to EE mobile gone through / going through?  Has my existing mobile number been ported to EE mobile.

cheers

0 Helpful
21 REPLIES 21
James_B
EE Community Manager
EE Community Manager

‎01-11-2023 05:29 PM

Welcome to the EE Community @Jez21 🙂

Have you received your EE SIM card?

James

Jez21
Investigator
Investigator

‎01-11-2023 06:07 PM

Yes, I received a new SIM (with presumably a new number) in the post but as I thought it wasn't  required I disposed of it.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to Jez21

‎01-11-2023 06:10 PM

Hi @Jez21,

You'll need a new EE SIM to use your EE plan. Your old number would have transferred over automatically once you activated it.

Please get in touch with Customer Care to order a replacement SIM card.

Thanks

James

XRaySpeX
EE Community Star
EE Community Star

‎01-11-2023 06:28 PM

@Jez21 : A 5GB plan for £6 pm isn't PAYG, isn't it?

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Jez21
Investigator
Investigator
In response to XRaySpeX

‎01-11-2023 07:00 PM

I'm on a monthly plan £6 pcm. Do I need to post this elsewhere?
0 Helpful
XRaySpeX
EE Community Star
EE Community Star
In response to Jez21

‎01-11-2023 07:03 PM

No, I've done it for you.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Jez21
Investigator
Investigator
In response to XRaySpeX

‎01-11-2023 07:06 PM

Thank you
0 Helpful
Jez21
Investigator
Investigator
In response to Jez21

‎02-11-2023 09:42 AM

Thanks for all the replies.

 

 

0 Helpful
Jez21
Investigator
Investigator
In response to Jez21

‎04-11-2023 10:46 AM

Hi All,

Need a bit more advice.

I requested another SIM as suggested. I received it from EE today.

I took out my old plusnet SIM and put the new EE SIM card in.

It shows that there is no service and I can't make any calls etc

Is it now a case of just waiting for EE to switch me over? Do I need to do anything else?

 

 

 

 

 

0 Helpful