Switch from Plusnet Mobile

[Jez21]

Hi

I requested a switch from Plusnet mobile on the 9th October. The order number was xxxxxxxxxxxx. The plan is the 5GB sim only (£6 pcm)

I completed the EE online form and sent the PAC code I had received from Plusnet and requesting to keep my existing number. I have been debited by EE on the 19th Oct for £6

I have tried to login to the EE mobile App on numerous occasions but my mobile number is not recognised, so I tried logging in to Plusnet mobile and all my calls and messages are showing  ( up to today, the 1st November).

So has my switch from Plusnet mobile to EE mobile gone through / going through?  Has my existing mobile number been ported to EE mobile.

cheers

[James_B]

Welcome to the EE Community @Jez21 🙂

Have you received your EE SIM card?

James

[Jez21]

Yes, I received a new SIM (with presumably a new number) in the post but as I thought it wasn't  required I disposed of it.

[James_B]

Hi @Jez21,

You'll need a new EE SIM to use your EE plan. Your old number would have transferred over automatically once you activated it.

Please get in touch with Customer Care to order a replacement SIM card.

Thanks

James

[XRaySpeX]

@Jez21 : A 5GB plan for £6 pm isn't PAYG, isn't it?

[Jez21]

I'm on a monthly plan £6 pcm. Do I need to post this elsewhere?

[XRaySpeX]

No, I've done it for you.

[Jez21]

Thank you

[Jez21]

Thanks for all the replies.

[Jez21]

Hi All,

Need a bit more advice.

I requested another SIM as suggested. I received it from EE today.

I took out my old plusnet SIM and put the new EE SIM card in.

It shows that there is no service and I can't make any calls etc

Is it now a case of just waiting for EE to switch me over? Do I need to do anything else?