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Swapping phone numbers

Hootie99
Valued Contributor
Valued Contributor

I recently signed a 24 month sim only contract with EE. I work away from home three days a week and unfortunately where i stay has absolutely no ee coverage indoors or outside unless standing in the middle of the road! I am stuck as i do need to be contacted.  My wife  urrently has a month to month sim (with ee). What I would like to do is swap the phone numbers, so essentially my wifes number is the 24 month contract and mine becomes the month to month, then if i cannot sort something out will port that number to another supplier who can get coverage where i am. Is this possible, swapping numbers, don’t want to cancel the contract, just swap numbers. Does anyone know if this is possible? 

6 REPLIES 6
bristolian
EE Community Star
EE Community Star

You could only complete this with the use of an intermediate third line. Also the very act of porting a number acts to cancel the original contract - which incurs early termination costs.

If EE coverage in a particular location is so poor, why did you re-sign for a minimum of 2 further years? WiFi-calling would be a good solution indoors, no network has 100% national indoor coverage.

XRaySpeX
EE Community Star
EE Community Star

Not possible! As soon as you move 1 no. anywhere you cancel the contract (you) or PAYG plan (wife) to which it was attached.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Hootie99
Valued Contributor
Valued Contributor

Wasn’t staying there at the time. Coverage is not poor but non existant! No wifi! Not really sure why changing a phone number should really constitute a termination of a contract when you are continuing to pay the contract, but there you go. Just swapping two numbers doesn't seem  beyond the capabilities of somebody, would purchase a third sim to do it!

Chris_B
EE Community Star
EE Community Star

@Hootie99  Moving a number from a contract sim closes the account regardless if you’re still within the contract term,  that’s how number ports work as it’s an automated process.  You cannot have a contract without a number attached to it.  And porting the PAYG number to your contract sim first will automatically dispose of your number and that will then be unretrievable.   

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
XRaySpeX
EE Community Star
EE Community Star

3rd SIM won't do it.

A mobile contract is for a mobile phone line. A line with no number is not a line. 

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

@Hootie99 wrote:

Not really sure why changing a phone number should really constitute a termination of a contract when you are continuing to pay the contract, but there you go. Just swapping two numbers doesn't seem  beyond the capabilities of somebody, would purchase a third sim to do it!


A change of phone number on a line doesn't constitute a termination of contract.

One SIM = one number. In order to apply a number to a new SIM, it needs to be released from the existing SIM - this can only realistically be done via a port-out which terminates an existing subscription.