Still waiting for my PAC code

[Ctitheradge]

I requested a PAC code on Saturday as we are switching providers but have still not received it. Called on Monday and they said to wait 24 hrs still nothing. 

[Ali_A]

Hi @Ctitheradge 

You can text PAC to 65075 to receive your PAC code, as long as you only have 1 number on your EE account. 
You'll receive a text message with your code and other related information. 

If you have multiple lines on your bill, you'll need to call Customer Service in 150 from your handset, where a guide in the Disconnections Team can issue you your PAC code immediately.  

Ali

[Ctitheradge]

I have more than one number on the account and I had called the customer service line on Saturday and Mondayand they said they had requested it but it had not been sent.
Sent from my iPhone

[Ali_A]

@Ctitheradge 

The PAC code will be sent via SMS to the number which you are looking to port out. 

Is it the number you are using, or a different number on the account that you are requesting the PAC code for? 

Ali 

[Ctitheradge]

Hi it is my partners number 0********. I am the account holder. 
Sent from my iPhone

[Mod edit: Please do not post personal information on the public board. Thanks!]

[Ali_A]

@Ctitheradge 

Can your partner checked if they have received the PAC code on their phone? 

Ali 

[Ctitheradge]

I have just checked and She has still not received it. This is getting very frustrating. Please can we get this sent over asap
Sent from my iPhone

[Ali_A]

We don't have access to account here at the Community Forum @Ctitheradge 

Please give Customer Service another call on 150 from your partners phone, so the guide will be able to check and reissue a new PAC code. 

Ali