cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Since ported sim doesn't work

Mrhops
Explorer

Since my number ported to ee I've had no service at all. The sim has been replaced but it's still the same problem.  I have signal bars but can't call/recieve/ data nothing. If i go to call out to known numbers it says you have dialed an incorrect number. Tech support have reset / refresh ect but now I'm 2 days without my number. 

Any ideas as its getting ridiculous now.

3 REPLIES 3
bristolian
EE Community Star
EE Community Star

Unsure whether the "tech support" you mention are just a CS team, or actual network tech support via a fault ticket - appreciate you won't know this.

Either way, you should be pursuing this with CS who should be raising a fault ticket into the networks area. That ticket should not be closed until your issue is resolved.

How were things last left with CS?

Kinkybootz
Established Contributor
Established Contributor

MrHops, I  wouldn't hold your breath. For some reason EE seem to be going down the Swanny as far as I'm concerned. I'd start singing if I were you. EE keep asking me how I think they're doing in the middle of my replying to you. I don't dare answer their pathetic question as I will end up in a Court of Law on a charge of Libel or Defamation of character. Get yourself a long cool drink and read the riot act tomorrow. Don't know how you can resolve this problem other than warning them there is a legal route you can take them down. Let's face it, looks like someone's breached their side of contract.

I'm no legal geek but I smell some pooh being dumped on you ie. buck being passed.

Just wish I could help you.

In my experience, if in doubt give out the word 'LAWYERS' and SHOUT LOUD!!!!

Kinkybootz

@Kinkybootz , no need for such comments, there may be a justified reason for the person to have a problem, you have an issue yourself, but to bombard the forums with your comments, is not helping others. 

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.