Sim upgrade no calls

[LMR7]

I just upgraded my sim to a 12month deal. Since this time I have been unable to make or receive calls. Cannot contact EE for help and chat unavailable. Please help

[Christopher_G]

Hi @LMR7 

Welcome to the community.

Did you get a new SIM card or are you using the old one?

Chris

[TshepiN01]

Old sim, I currently cannot make or receive calls after I made a change to my plan. I haven't been able to reach EE

[Leanne_T]

Hi @TshepiN01 

Thanks for coming here. 

Have you selected a data only plan? 

Leanne.

[TshepiN01]

No, I called on the 24th of May to change my plan because I was initially paying 26pounds and if was expensive for me, I explained to the agent who assisted that I want an affordable plan since my work and home has WiFi I don't think I should be paying that much when I only use mobile data very little. She then said there is an 8pounds plan she will get me started on it. I didn't opt for no calls. 

[Leanne_T]

Thanks for the extra details @TshepiN01 

Can you send texts? 

Can you receive calls? 

Leanne 🙂

[TshepiN01]

I can receive and send texts, I CANNOT receive or make calls

[James_B]

Hi @TshepiN01,

What response do you receive if you text BALANCE to 150?

James

[TshepiN01]

It gave me a breakdown of data and texts. Didn't say anything about calls. I didn't ask for a plan without calls, I cannot believe I called EE and spent 10mins on a call talking to an agent only to get such a useless plan when I clearly asked for a similar but cheaper plan from the one I had previously. Its frustrating 🤦🏾‍♀️

[Christopher_G]

Hi @TshepiN01 

I think it's going to be best if you give us another call on 150 so our customer service team can check your account from our side.

Chris