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Sim upgrade no calls

LMR7
Visitor

‎16-05-2023 08:52 AM

I just upgraded my sim to a 12month deal. Since this time I have been unable to make or receive calls. Cannot contact EE for help and chat unavailable. Please help

0 Helpful
14 REPLIES 14
TshepiN01
Investigator
Investigator
In response to Christopher_G

‎14-06-2023 08:56 AM

I can't call any numbers including 150, am due for bill payment tomorrow and i want to fix this so that i pay for the right plan. Is there anywhere on my EE account i can go for that?

0 Helpful
Christopher_G
EE Community Support Team
In response to TshepiN01

‎14-06-2023 09:12 AM

This is something our Mobile Care team will be able to sort out for you, when you get to speak to them, @TshepiN01 

There are some other contact methods and phone numbers on our get in touch help page. If you're not able to call from another phone, it may be worth trying a VoIP service, such as Skype.

Chris

TshepiN01
Investigator
Investigator
In response to Christopher_G

‎14-06-2023 09:20 AM

Thank you Chris, I will try Skype 

0 Helpful
Harrydawson01
Investigator
Investigator

‎19-11-2023 12:52 AM

Want this

0 Helpful
Christopher_G
EE Community Support Team
In response to Harrydawson01

‎19-11-2023 08:05 AM

Hi @Harrydawson01 

What is it that you're looking for? We'll do our best to help.

Chris

0 Helpful