can’t make in country calls

[LivG98]

I’ve had the same issues in the US.

1) have previously been able to make calls on other holidays

2) manually tried other networks and none work

3) can’t make in country calls - no calls at all (unless on wifi or 4G (WhatsApp/facetime))

[XRaySpeX]

@LivG98 : Did you receive a Welcome text upon arrival?

Are you on contract or PAYG? Had you used that SIM for making calls or texts in UK before you left to go abroad?

If you are on contract, did you activate roaming on your EE a/c before you left UK by texting ROAMING to 150? Having a roaming billing add-on doesn't of itself activate roaming on your a/c. Having roaming activated on your EE a/c, not just on your device, is crucial to using your contract SIM abroad.

Often just rebooting the phone is the simple remedy. Also try selecting a network manually rather than auto.

Otherwise if you are on contract you need to call CS to get your roaming activated. Try calling CS on the Freephone no. in my sig. on Skype over WiFi. It should be free.

[bristolian]

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@LivG98 wrote:

1) have previously been able to make calls on other holidays

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Was this in the EU or in any non-EU countries? Roaming - the ability to use foreign networks - can be enabled on an EU-only, or fully global, basis.

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@LivG98 wrote:

3) can’t make in country calls - no calls at all (unless on wifi or 4G (WhatsApp/facetime))

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Use of internet-apps proves a working internet connection, but is otherwise irrelevant. To be clear, are you able to use internet-based functions over a mobile network? Or are you purely using WiFi?

This will help prove your roaming ability, if you're using mobile data whilst roaming.