Hello @Hisham3 ,
Welcome to the community,
Did you port your number over from another network and if so when?
Have you tried rebooting your phone?
It might help to give us more information in order to help you.
To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
