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Sim not working

Traw85
Visitor

‎06-10-2022 06:39 PM

I have upgraded from sim only to phone contract.. so once I recieved my new phone I popped in my new sim card..my letter that my new sim card came with says to activate at ee.co uk/simswap..I can not find nothing to help activate it..its been in my phone for a few days now maybe a week.. please some help as I'm still using my old phone which is ready for recycling lol..thank you 

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2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎06-10-2022 06:57 PM

@Traw85 Just put your old sim in the new device. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
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Leanne_T
EE Community Support Team

‎07-10-2022 08:20 AM

Hi @Traw85

Thanks for coming here. 

You can register the SIM card here - Activate your SIM (ee.co.uk)

This will send a PIN to the old SIM card which you will need to enter.

Or, as @Chris_B has advised you can continue to use the old SIM. 

Leanne 🙂

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