Sim not registered

Ankit_01
Investigator
Investigator

My sim says sim not registered.

12 REPLIES 12
Katie_B
EE Community Support Team

Hello @Ankit_01

Welcome to the community. 

Was this new or a replacement SIM?

Katie

New sim

Katie_B
EE Community Support Team

Hi @Ankit_01

Is this for pay as you go or pay monthly?

Katie

It is  Pay as you go sim. I can't even login to ee mobile app.  I think i need to visit ee store with my id to register it.

Katie_B
EE Community Support Team

Hi @Ankit_01.

Have you topped the SIM up at all?

Katie

Yeah I have topped up 15£ .

James_B
EE Community Manager
EE Community Manager

Hi @Ankit_01,

Is your SIM working yet? It can take up to 24 hours to register on the network.

James

yes

Leanne_T
EE Community Support Team

Hi @MaureenHowett12 

Thanks for coming here. 

Do you have a query we can help you with? 

Leanne.