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Sim not provisioned

mik0_
Investigator
Investigator

‎13-05-2024 05:14 PM

Got my sim with my phone contract and I put in into the phone, the sim is not registered 24 hours after I first put it in. I have tried all the EE recommendations but none helped. I cannot call or text and no one can to me. I dont know how to use the sim card.  

0 Helpful
6 REPLIES 6
Chris_B
EE Community Star
EE Community Star

‎13-05-2024 05:34 PM

@mik0_  Have you tried restarting the device?  

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
mik0_
Investigator
Investigator
In response to Chris_B

‎13-05-2024 05:41 PM

Yes many times.

0 Helpful
James_B
EE Community Manager
EE Community Manager
In response to mik0_

‎13-05-2024 06:58 PM

Hi @mik0_,

Are you a new customer or was it an upgrade?

James

0 Helpful
mik0_
Investigator
Investigator
In response to James_B

‎13-05-2024 06:59 PM

New customer.

0 Helpful
Christopher_G
EE Community Support Team
In response to mik0_

‎14-05-2024 07:58 AM

Hi @mik0_ 

I recommend giving our Mobile Care team a call from another phone, or popping into your nearest EE Store, so that our help team can check the SIM registration.

Chris

0 Helpful
mik0_
Investigator
Investigator
In response to Christopher_G

‎14-05-2024 08:13 AM

Hello Chris, thank you for the advice. I will ensure to follow both of those steps if the care team is unable to resolve my issue.