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Sim not provisioned

Paget95
Visitor

‎19-10-2023 03:34 PM

I had a new sim 3 days ago.  I changed to EE from tesco and keeping my number. I've put my sim into my phone and it says sim not provisioned.  I've also tried it inside a different phone which EE works on and it still says the same thing. I spoke with EE and they said the number I've been given was disconnected. But I should be switched over within 48 hours. 3 days have passed and still not working.

Any advice on how to fix this please 

Thanks 

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1 REPLY 1
Katie_B
EE Community Support Team

‎19-10-2023 04:41 PM - edited ‎19-10-2023 04:42 PM

Hello @Paget95. 

Thanks for coming here. 

As you have exceeded the 48 hour timeframe I would recommend getting back in touch so the team can look into this further. 

Please be sure to keep us updated here on the community. 

Katie

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