Sim failure

Matisse5
Visitor

Hello, If I go to store for a replacement sim, will they give me one that works straight away ? I keep getting ‘invalid sim ‘ Thanks 

2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

That's the intention! If it keeps doing that I'd suspect the device.

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Northerner
EE Community Star
EE Community Star

Hi @Matisse5 

What phone do you have and did you get it from EE. 

Does the SIM work in another device. 

Thanks 




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