Skip to main content
Forum FAQ's
cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Show  only  | Search instead for 
Did you mean: 

SIM failure error

varinder_887
Visitor

‎27-05-2026 07:42 AM - last edited on ‎27-05-2026 08:18 AM by

my sim is not working 

it shows sim failure 

0 Helpful
2 REPLIES 2
Chris_B
EE Community Star
EE Community Star

‎27-05-2026 08:22 AM

@varinder_887  If you have a sim fault you need to request a replacement sim.  You can call customer support or go to a store and request a replacement sim you will need in date photo ID with you to request a replacement sim. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.
0 Helpful
Peter_W
EE Community Support Team

‎27-05-2026 10:54 AM

Welcome to the Community, @varinder_887 

I've split your post into it's own thread so you can be sure all the details shared are relevant to you 😊

If you're able to try swapping SIMs with someone that you know has a working phone, this can be a great way to identify where the issue lies.

If it's the same problem in their phone, we know the SIM is at fault, or if their SIM sees the same error when inserted into your phone, the problem would be the handset. 

If you're not able to test this, going straight for a replacement SIM like @Chris_B mentioned would definitely be worthwhile too.

Peter

0 Helpful