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Sim error

Raheem4
Explorer

‎02-07-2023 08:04 AM

Why has my iphone 13pro getting “sim error” all day long? It’s completely disrupted my whole day! 

0 Helpful
2 REPLIES 2
Schockwave
EE Community Star
EE Community Star

‎02-07-2023 09:58 AM

Hello @Raheem4 ,

Welcome to the community,

Has your SIM card worked previously? If so, please take the SIM card out, give it a good clean and the sim slot and also try rebooting your phone.

If you are able to put the SIM card in another phone and/or have someone else put their SIM card in your phone, does any of it work?

To contact EE customer service dial 150 from your mobile phone or ring customer service for free using Skype or another phone: +44 800 079 8586 or +44 800 956 6000.
Chris_B
EE Community Star
EE Community Star
In response to Schockwave

‎02-07-2023 11:44 AM

@Raheem4  A sim error message usually means the sim is faulty and you need to request a replacement SIM card. 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.