Sim change

Janna26
Explorer

How long does it take to for my new sim to accept my old number from another supplier to EE 

5 REPLIES 5
bristolian
EE Community Star
EE Community Star

A PAC is normally actioned the working day after submission. When did you submit your PAC?

XRaySpeX
EE Community Star
EE Community Star

1 working day after you activate your EE SIM.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP

When I ordered the new phone and sim card it asked for the pac code, I entered that. I also done it when I got the phone but nothing has happened. 

How do I activate the sim? 

XRaySpeX
EE Community Star
EE Community Star

Just by using it.

If you think I helped please feel free to hit the "Thumbs Up" button below.

To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

ISPs: 1999: Freeserve 48K Dial-Up > 2005: Wanadoo 1 Meg BB > 2007: Orange 2 Meg BB > 2008: Orange 8 Meg LLU > 2010: Orange 16 Meg LLU > 2011: Orange 20 Meg WBC > 2014: EE 20 Meg WBC > 2020: EE 40 Meg FTTC > 2022:EE 80 Meg FTTC SoGEA > 2025 EE 150 Meg FTTP
Leanne_T
EE Community Support Team

Hi @Janna26 

Thanks for coming here. 

When did you start using the new EE phone and SIM card? 

Speak soon 🙂

Leanne.