Transferring from another network

Niki1231 · ‎26-06-2023

Morning I’m trying to transfer from 3 to ee , I’ve sent my pac code but it still hasn’t transferred, could you please let me know when it will be transferred thanks.

Alex_M · ‎26-06-2023

Ah right, in that case the transfer would be underway today, to be completed tomorrow (27th June).

If it still hasn't completed by tomorrow, I would suggest that you get in touch with the mobile care team by calling 150 from your EE mobile or 07953 966 150 from any phone to check it has gone through correctly.

Thanks,
Alex

If I solved your issue, please click the solution button below!

If you found my post useful, click the thumbs up button!

View solution in original post

Alex_M · ‎26-06-2023

Hi @Niki1231,

Number ports should take 24 hours excluding weekends - when did you request it and how?

Thanks,
Alex

If I solved your issue, please click the solution button below!

If you found my post useful, click the thumbs up button!

Niki1231 · ‎26-06-2023

Hi sent pac code on Saturday thanks.

Sent from my iPhone

Alex_M · ‎26-06-2023

Ah right, in that case the transfer would be underway today, to be completed tomorrow (27th June).

If it still hasn't completed by tomorrow, I would suggest that you get in touch with the mobile care team by calling 150 from your EE mobile or 07953 966 150 from any phone to check it has gone through correctly.

Thanks,
Alex

If I solved your issue, please click the solution button below!

If you found my post useful, click the thumbs up button!

Niki1231 · ‎26-06-2023

Great thankyou

Sent from my iPhone