Sim card , pay monthly no work

[Mucha9227]

@zag 

[XRaySpeX]

@Mucha9227 : You sure it's on a Pay Monthly contract & not on PAYG where you buy a pack every 30 days?

Dunno what "nwm" & "wgl" mean!

[Mucha9227]

@XRaySpeX 

[Chris_B]

@Mucha9227   Is your phone unlocked to use any network SIM card or is it locked to a network?   EE isn’t responsible if your device is still locked to a network and it needs to be unlocked to use the EE sim.   You need to ask that other network to unlock your device so you can use the EE network.  

it’ll it’s already unlocked, 

Have you allowed around 24 hours for the SIM card to activate?   Have you tried restarting the device a few times ? 

[Mucha9227]

[Katie_B]

Hi @Mucha9227. 

Welcome to the EE Community. 

Can I confirm you have just joined EE on a SIM only plan and this SIM you have received is not working?

If yes, does your SIM connect to the EE network when placed into your phone?

Speak soon, 

Katie 🙂

[Mucha9227]

@Katie_B  

[James_B]

Hi @Mucha9227,

Is your phone locked to another network?

James

[Mucha9227]

@James_B  

[Katie_B]

Thanks for getting back to us @Mucha9227. 

Are you able to try your new EE SIM in another device to see if this works?

Katie