Sim card disconnected

[mdh123]

Sim card is being read as disconnected and i can only make "emergency calls". I have cleared my cache, swapped sim card slots and restarted multiple times but still no change. Can anyone help please?

[James_B]

Hi @mdh123,

Welcome to the EE Community. 🙂

Are you using a pay as you go or pay monthly SIM?

Are you in the UK or roaming?

Have you made any recent changes to your EE account?

James

[mdh123]

Hi. Uk, pay as you go. No recent changes. 

[James_B]

Hi @mdh123,

When did you last use your phone for a chargeable action?

Could your account be in hibernation?

James

[mdh123]

Used it yesterday.

The message had been showing intermittently the past few days but today it is there permanently.

[Leanne_T]

Hi @mdh123 

Thanks for coming back to us. 

Are you able to try the SIM card in another phone to see if the same happens? 

This will help us to know if this is the SIM card that has become faulty. 

Thanks 🙂

Leanne.

[mdh123 · Accepted solution]

I tried the sim in another phone and the same happened, so looked like a fault with the sim.

I've just been to my local ee shop and the assistant changed over the sim and all is good now.  He said all of a sudden a lot of people are developing sim problems. Last week, 8 customers in 1 day came in needing a new sim.

Thanks for the advice!

[Leanne_T]

Thanks for coming back and letting me know @mdh123 

Glad to hear this is sorted for you. 

Leanne.

[Pedro1313]

Hello my card it was disconnected i need to use it and i got a vo code to add what can i do its really important.thanks

[Katie_B]

Hello @Pedro1313. 

Has your SIM been disconnected due to no use?

Katie