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Sim Query

Billyno20
Visitor

‎07-05-2025 02:27 PM

I've upgraded my SIM only contract with ee. I did it online. It's asked me to confirm my postal address. Does this mean I'm getting a replacement SIM? Have tried contacting ee but gave up after 15 minutes. I wish I'd made the 10 mile trek to the ee shop....does anyone know the answer to my question...please.

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2 REPLIES 2
XRaySpeX
EE Community Star
EE Community Star

‎07-05-2025 02:41 PM

It might just be a security check.

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To phone EE CS: Dial Freephone +44 800 079 8586 - Option 1 for Mobile Phone & Mobile Broadband or Option 2 for Home Broadband & Home Phone

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Rach_H
EE Community Support Team

‎07-05-2025 05:45 PM

Hi @Billyno20,

Welcome to the Community!

It is possible this is a security check, or your order might've gone through as an additional line, so it would be best to speak with the team, just to get this checked.

Rach

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