Sim Cards and Porting

Crwt · ‎28-04-2023

How long does it take EE to Port my BT number? Why is it impossible to talk to a human? I am fed up with EE after only one day.

Northerner · ‎28-04-2023

Hi @Crwt

You can speak to EE CS on 150.

It normally takes 24 hours, but can take longer or less time.

Thanks

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone. You can call Freephone +44 800 079 8586 on Skype

EE standard opening hours are Monday to Friday, 8am to 9pm - Saturday and Sunday, 8am to 8pm.

Crwt · ‎28-04-2023

I have tried 150 from the phone, but I haven't managed to talk to anyone as I get stuck in a series of options none of which are relevant.

Christopher_G · ‎28-04-2023

If you follow the options for mobile technical support, you should get through to someone, @Crwt

Chris

bristolian · ‎28-04-2023

@Crwt wrote:

How long does it take EE to Port my BT number?

Number ports are usually actioned the working day after PAC submission, providing it's submitted before 5.30pm

FrustratingEE · ‎28-07-2023

Not in my case. PAC submitted on 24/07 and still not done 4 days later. Tried contacting EE via phone and get the same non relevant options as the above poster. Finally got a text saying someone will call me ON THE NUMBER THAT HASN'T BEEN PORTED so they wont get through.

FrustratingEE · ‎28-07-2023

In addition to the above. Tried to Port again via EE text service. Told there was a problem and that they will ring me - guess what ... that's correct..the number that has NOT been ported. Oh, so I try to change my phone number listed as my contact for my account to my land line, however do be able to do this they send a text..to the number that hasn't been ported. Grrrrrr...

Leanne_T · ‎28-07-2023

Hi @FrustratingEE

I am sorry to hear this, you can find ways to contact us on the get in touch page including a message us option to get this looked into.

Leanne.