Sim Card have not received
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12-07-2023 07:06 PM
i have replace a pay as you go sim card order for one week ago and still have not received a delivery
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13-07-2023 07:58 AM
Hello @mai19.
Welcome to the community.
Do you live near an EE Store?
If you have not received your replacement SIM and need this ASAP you can visit the store with photo ID and pick up your SIM.
Katie 🙂
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13-07-2023 07:58 AM
Hello @mai19.
Welcome to the community.
Do you live near an EE Store?
If you have not received your replacement SIM and need this ASAP you can visit the store with photo ID and pick up your SIM.
Katie 🙂
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16-07-2023 12:00 AM
Finally received it's. But when I put in Sim card on, it didn't work. Then I called customer service and them asked my mobile phone model, imei number and... but still can't be fixed directly and just told me to waiting. So, how long will I need to wait and what I can do now?? help me, please.
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16-07-2023 07:39 AM
Hi @mai19
Did the team advise what was needed to get the SIM card working for you?
Does the SIM work in any other phone?
Leanne 🙂
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16-07-2023 12:32 PM
Them just told me to wait 24 hour. But now,it's over 24 hours already, and my sim network still can't connect. No working. So, what can I do now??
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16-07-2023 01:14 PM
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16-07-2023 01:42 PM
Didn't try at all. But I have a signal show on my phone. The network is not connected. it's not working at all.
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16-07-2023 01:44 PM
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16-07-2023 02:03 PM
Them asked about sim and my phone details, then told me to wait 24 hours.
I'm restarted my phone many times already, but network still not connected.
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16-07-2023 03:08 PM
Thanks @mai19
Please get back in touch with our mobile care team to get this looked into further.
Leanne.

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