SIM stopped working no signal

[Krzesislawa]

Hi All!

Is anyone able to advise why my sim stopped working please? 
Last Friday I managed to upgrade my EE contract and order new sim card which should come today.  Last night I put old card in new phone and all been working but after 9pm signal switched off. 

Please let me know if you have any ideas. 

[Leanne_T]

Hi @Krzesislawa 

Thanks for coming here. 

Did you order a replacement SIM card or request one when you upgraded? 

Depending on who the SIM was ordered, this may arrive pre-registered which would disable the existing SIM card for the new one to work when delivered. 

Leanne.

[Krzesislawa]

Hi @Leanne_T ! so niece to hear from you!

I ordered replacement. 

[Leanne_T]

Thanks @Krzesislawa 

When the new SIM card arrives this will be ready to use straight away. 

Leanne.

[Krzesislawa]

I still didn't receive replacement and I'm not sure if will be with me today 100% .
I really don't want stay without phone 😞 

[Leanne_T]

Hi @Krzesislawa 

If you have an EE Store near you, they can issue a replacement SIM card with the same number if you take photo ID with you. 

Leanne.

[Krzesislawa]

Hi @Leanne_T 

Thank you for advising. I'm not sure if I'll have enough time so fingers crossed for Royal Mail. 

Such a shame old is switched off already and no one awarded me about that before but still I would like to say massive Thank You for your help. I'm not worry no more. 

Have a good day! 

[Leanne_T]

I hope this arrives soon for you @Krzesislawa 

You are very welcome 🙂

Leanne.