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SIM not transferring to new phone

Wendy1111
Visitor

‎08-04-2025 06:51 PM

I have a new phone and my SIM card is not transferring as stuck in a timed out session loop immediately that I click transfer

0 Helpful
1 REPLY 1
Chris_B
EE Community Star
EE Community Star

‎08-04-2025 07:27 PM

@Wendy1111  If it’s a SIM card not a eSim you take it out the old device and put it in the new device 

To contact EE Customer Services dial 150 From your EE mobile or 0800 956 6000 from any other phone.