Reporting a lost phone out of hours query

[Catrober2]

What number do you call to report a stolen phone with an EE sim on a Saturday night? The 150 number is not working, offices are closed. 

[Leanne_T]

Hi there @Catrober2

Thanks for coming here. 

To report the phone as lost, you would need to call us on +44 7953966250, and select the option for lost and stolen. The team are available 24 hours a day. 

Our Mobile Care team will block the phone and SIM card for you and send you a replacement SIM card with the same number. 

Please see our What should I do if my phone is lost or stolen? Help page for more details.

Leanne. 

[Catrober2]

Hi Leanne,

The lost/stolen menu options using the +44 7953966250 number told me the “office was closed” when I tried at 10.40pm last night, 07 Jan. 

EE do not have a 24/7 lost or stolen helpline. If you do not believe me, I can send you the call recording EE have. 

[Leanne_T]

Hi @Catrober2

Thanks for coming back to me. 

If you hold past this message you will get the option to speak to the lost and stolen department. 

Leanne.

[Catrober2]

Hi Leanne,

the voice clearly stated that all lines were closed and to call back during business hours.

EE lost / stolen reporting via the 150 number or the +44 7953966250 number does not work out of hours, late at night at weekends. 

So who do I contact if this happens again? 

[Leanne_T]

Have you been able to report this to us today? @Catrober2

The line is open 24 hours a day, 7 days a week. Please let me know if this happens again and if it does, if you have held past the office is closed message and does the call disconnect? 

Leanne.

[Catrober2]

Hi Leanne,

As I’ve stated in my multiple replies, I’m advised to call back during business hours. Try it yourself ! Option for technical support, then lost/stolen. Utterly useless service from EE. Just tried again this eve. Out of hours lost & stolen requests are NOT possible 24/7. 

[Catrober2]

Dialling 150 or +44 7953966250

options 1-3-2-1

told that the “office is now closed, please call back another time”

[Katie_B]

Good morning @Catrober2. 

I have tried 150 this morning and have been able to connect. 

When you a moment please check your community inbox. 

Katie

[dpaul8122]

I had my phone stolen 

[mod edit: please do not post personal information such as phone numbers on the public board. Thanks!]