Replacement sim

Jazz441
Explorer

‎29-11-2023 10:06 AM

Screenshot_20231129_153505_Gmail.jpg

 

I have order my replacement sim 3 to 4 times but I haven't  received  non yet ( Also received  a confirmation  on my gmail as you can see in the screenshot attached with this )Please can you order manual by the agent. And do send me confirmation. 

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3 REPLIES 3
Christopher_G
EE Community Support Team

‎29-11-2023 12:12 PM

Hi @Jazz441 

Welcome to the community.

Is the address in your EE Online account correct? When did you receive that email confirmation?

Chris

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Jazz441
Explorer

‎02-12-2023 12:15 PM

I have put the correct  address when I had placed the  order for replacement. And I have order so many times now ..like it will be 5th times i have ordered.I even talked to the EE customer  service  and they said that they have checked my account  and according to them I haven't  placed  any order at first place. I was surprised  because  I have this email as my proof and many more more with exact  samr confirmation 

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Leanne_T
EE Community Support Team
In response to Jazz441

‎02-12-2023 12:17 PM

I see, thank you @Jazz441 

I am sorry we are unable to order the SIM card for you. I would suggest getting back in touch with our mobile care guides or pop into an EE Store with photo ID, and the team will help with the replacement SIM. 

Leanne.

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