Replacement sim for a new device

[lgslkhskl]

Hi

I need a new 3in1 sim card to fit a new device as my current sim is the older large style.  On the ee-order-replacement-sim-page I'm asked to give the phone number I want on the new card, which I give, but get an error message "An account holder for this number already exists". 

So how do I get a new sim, if not for my own number (!!!), and can I move my credit on the process?

Thanks.

[lgslkhskl]

I've followed your link James with a completely different outcome which appears to have worked/confirmation that a new combi sim with my number is on its way.

Thank you.

[Jon_K]

Thanks for letting us know it's sorted, @lgslkhskl

[lgslkhskl]

Thanks for your replies.

Update: that wasn't the solution at all.  I today received an email from ee (John xxxxxx) stating there is a problem with the details I provided (only to confirm name and address to send sim to) and that I must phone them to proceed. 

I'd no idea this would be so involved. Before calling, does anyone know what the next problem could be? - bcos I've had enough of this muddle and don't need feel up to the worry and concern this is now causing.

[Mod edit: Removed employee's surname.]

[Alvin2017]

Hi can have replacement sim please number xxxxxxxxxxxxxxx

[Mod edit: Please do not share personal details as your posts are visible to the public. Thanks!]

[XRaySpeX]

Take phone & old SIM into an EE shop with Photo ID & they'll transfer number, any SIM contacts & credit if applicable to a replacement SIM of correct size for free or order a replacement SIM online at Order a replacement SIM for £1.50 or phone CS for one. It will come as a Combi-SIM with all 3 sizes as push-outs.

You can only use the online form when you just need a different sized SIM for a new phone.