Replacement sim for a new device

[lgslkhskl]

Hi

I need a new 3in1 sim card to fit a new device as my current sim is the older large style.  On the ee-order-replacement-sim-page I'm asked to give the phone number I want on the new card, which I give, but get an error message "An account holder for this number already exists". 

So how do I get a new sim, if not for my own number (!!!), and can I move my credit on the process?

Thanks.

[Leanne_T]

Hi @lgslkhskl

Thanks for coming here. 

Is this an EE SIM card that you have at the moment? 

Speak soon 🙂

Leanne.

[lgslkhskl]

Hi, and thanks for your reply.

SIM was issued by Orange but I did get the notifications and texts I'd been moved to EE at the time of the changeover.  And number still active.

[Leanne_T]

Hi @lgslkhskl

Are you logged into your My EE account when you try and order a replacement SIM? 

Leanne.

[XRaySpeX]

When texting NUMBER to 150 what network does it say you are on?

[lgslkhskl]

Yes. 

[lgslkhskl]

EE.

[James_B · Accepted solution]

Hi @lgslkhskl,

Are you trying to order your SIM at myaccount.ee.co.uk/app/order-sim/?

James

[lgslkhskl]

Hi James_B

Yes - that's the page I've been trying to order from.  Although, the prior page states to use this process to request a replacement sim for a new device as well as the lost/stolen stuff here.

Thanks, Als.

[Jon_K]

Hi @lgslkhskl.

If you try to order a SIM under the lost/stolen category, it would cut off your current SIM card.

If you're unable to order online, are you able to get to your local EE Store or give us a call?

Jon